FAQ - General

General frequently asked questions

What data does FourJaw capture?

Utilisation Data FourJaw starts with utilisation data in it's simplest form. The specially designed MachineLink hardware is a combination of miniature computer and current clamps. These two current...

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By Oliver Pogmore

updated 5 months ago

What industries and machines can FourJaw help me monitor?

The FourJaw Manufacturing Analytics platform was initially designed for the monitoring of CNC machines within the manufacturing industry. In 2022 most of the machines we monitor are CNC machines....

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By Oliver Pogmore

updated 5 months ago

Can I trial/demo the FourJaw platform?

The platform has multiple options for short term trials. You can sign up to a cancel anytime monthly subscription of each tier from £19.99 to £99.99 per machine per month. The cost of the hardware...

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By Oliver Pogmore

updated 5 months ago

How do I add or change to a new machine?

MachineLink You should first notify the FourJaw Team of what you want to change.  If a new machine is replacing the old and you wish to keep the old machine data the existing asset will simply be...

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By Oliver Pogmore

updated 5 months ago

How easy is the platform to use?

The FourJaw platform and hardware is designed form the ground-up to be easy to use. The platform requires no training with all users able to manipulate and navigate through the menus with ease....

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By Oliver Pogmore

updated 5 months ago

What happens if the FourJaw hardware is unplugged?

If the FourJaw MachineLink hardware is unplugged it will return 'offline' in the production timeline. If you do not have access to the production timeline the 'Machine Connectivity' page will...

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By Oliver Pogmore

updated 5 months ago

What happens if our Wi-Fi goes down?

 The MachineLink unit monitoring the utilisation of your machine will buffer the data whilst having no access to a Wi-Fi. This data will then be uploaded once back connected, until then it will say...

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By Oliver Pogmore

updated 5 months ago

Can I use my own tablets?

Yes. Your own existing or new tablets can be used with the FourJaw platform. Any device running a web browser will be able to connect to the platform. To use MachineMode and log downtime at the...

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By Oliver Pogmore

updated 5 months ago

How to clear you cache if your date selector isn't working?

Sometimes when you use a browser, like Chrome, it saves information from websites in its cache and cookies. This can sometimes result loading and formatting issues. Therefore, frequently clearing...

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By Fadzai Chiongotere

updated 3 months ago

What does Awaiting Data mean?

Awaiting data is when the algorithm is monitoring your machine in the background*, before it identifies whether the machine was in Uptime or Downtime.  *Note: There is a 2-5 min lag between when...

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By Fadzai Chiongotere

updated 4 days ago

Will the MachineLink still monitor my utilisation if mymachine is down under maintenance?

Yes. If your machine is broken or is not machining due to maintenance we would advice you to switch off the MachineLink/s for that specific machine.   The MachineLink will then be able to identify...

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By Fadzai Chiongotere

updated 3 months ago

What does No Reason Provided or No Reason Required mean?

No reason required: The “no reason required” option is automatically selected when a short period of downtime occurs ( set per machine & set to 5 minutes at the moment ) that is simply part of your...

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By Fadzai Chiongotere

updated 3 months ago

What to do if you've forgotten your password

If you've forgotten your password, all you'll need to do is click request new password. This can be found on your companies log in URL: https://yourcompanyname.fourjaw.app/login/ You'll then need...

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By Fadzai Chiongotere

updated 4 days ago

How to get your Machine Link/s connected if your Wi-Fi details change?

MachineLink Wi-Fi Credential Instructions  Follow these Instructions below:  Plug in your MachineLink to power and check it is switched on.  A Wi-Fi network called “FourJawML-XXXXXX” will appear on...

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By Fadzai Chiongotere

updated about 2 months ago