What support can I expect?

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By Oliver Pogmore

updated 5 months ago

With our professional plans our team is available to support any ongoing service issues as per our Pro Terms and Conditions.

During the onboarding phase our customer success team will support the setup of your FourJaw platform, this will include help and support with the following:

  • Machine Details
  • User Access
  • Downtime Reasons
  • Shifts
  • Work Booking & Parts Library
  • Live Alerts

Our team is also available during the setup phase to ensure the installation is complete, this include the data classification stage whereby our engineers check the algorithms have applied correctly to classify your data between active and idle readings.

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